“We/us” means DJD Travel Limited, a Guernsey registered company (no. 63013) with its registered office at 3 Sous la Mer, La Rocquette, Castel, Guernsey GY5 7BD. DJD Travel Limited, trading as Allez Ski, are the organiser of your ski holiday responsible for arranging flights, transfers, accommodation and ski extras with third party suppliers.
"You/your” means the lead client on the booking (must be over 18 years of age) and all other clients on whose behalf a booking is made. By making a booking, the lead client agrees, on behalf of all clients, to have accepted these terms and conditions. The lead client is responsible for ensuring the all other clients are aware they are bound by these terms and conditions.
This contract commences the moment a payment is made by you.
You will pay an agreed non-refundable, non-transferable deposit when you book your ski holiday and/or ski extras. You will pay the final balance no later than 84 days (12 weeks) before the start of your holiday. If you do not pay the final balance you will be deemed to have cancelled your holiday. You will pay in full if you book your ski holiday and/or ski extras 84 days or less before the start of your holiday.
Payments must be made by debit card or credit card (with 0% fees). Cash, cheques and bank transfers will not ordinarily be accepted.
We reserve the right to alter the prices of our ski holidays and ski extras and you will be given the current price, including any special offers, at the time of booking. Once you have paid your deposit or full payment to confirm a booking, the price of the ski holiday and/or ski extras will be fixed and there will be no surcharges.
Your payments are 100% safe and protected through our membership of Protected Trust Services (membership no. 5247) and an independent client trust account. Until all suppliers have been paid in full, we have no access to this bank account whatsoever and monies can only be released to pay for your holiday. Supplier failure insurance and scheduled airline failure insurance provide added layers of protection after third party suppliers have been paid.
You may cancel your holiday by emailing at anytime. If you cancel 84 days (12 weeks) or more before the start of your holiday, your deposit is non-refundable but any other payments will be refunded. If you have paid the final balance and cancel between 83 days and 56 days (8 weeks) before the start of your holiday, you will receive a 50% refund. If you have paid the final balance and cancel between 55 days and 28 days (4 weeks) before the start of your holiday, you will receive a 25% refund. If you have paid the final balance and cancel between 27 days or less before the start of your holiday, you will not receive any refund. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Whilst highly improbable, but for various reasons including ‘force majeure’, we do need to reserve the right to cancel your holiday at anytime. If we cancel your holiday, you will receive a 100% refund, including your deposit. No compensation or consequential losses will apply other than a full refund.
Flight times are provisional until confirmed when your final holiday documentation is emailed to you and even then may change. In exceptional circumstances due to operational reasons and ‘force majeure’, we do need to reserve the right to substitute, if we see fit, elements of your holiday including flights (airline, aircraft and destination airport), transfers, accommodation, resort and ski extras with alternatives that are at least comparable to what was originally booked.
You must behave reasonably at all times during the holiday. If, in the opinion of our resort representative(s) and/or third party suppliers (including but not limited to air crew, coach drivers or accommodation provider), you are unfit to travel or your anti-social behaviour is likely to cause damage or upset/disturb others, we reserve the right to immediately terminate your holiday without notice, without liability to make alternative arrangements and without any refund. Some suppliers (including but not limited to accommodation providers) will require you to pay for any damage you cause. We are under no obligation to you if this should happen. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by any supplier as a result of your conduct.
Third party accommodation and equipment hire suppliers may require an advance damage/loss deposit. We will remind you of this fact on your final holiday documentation and it is your responsibility to arrange any deposit(s) in resort, normally with a ‘card guarantee’.
Adequate travel/medical insurance, with specific winter sports and Channel Islands cover, is essential. You must provide us with details of your policy prior to your holiday and must also carry a copy of the policy with you on holiday. We urge you to carefully check policy wording to ensure that cover is adequate. If, for whatever reason, you do not have appropriate insurance, you indemnify us against any liabilities and consequences that would otherwise have been covered by insurance. Keep in mind that if you have a medical bill whilst on holiday, it is common practice to pay the bill in resort and then claim back later.
You must have a passport to travel. It is your responsibility to ensure that you have a valid passport and, if you do not hold a British/EU passport, to ensure that you have any visa that may be required.
We strive to ensure that all information in our advertising and on our website is accurate but occasionally changes and errors occur. We use photographs and maps for illustrative purposes and some may not entirely represent the exact holiday experience. You must also accept that all resort facilities, attractions and entertainment are subject to demand, weather conditions and maintenance and may not be available at certain times.
In order to process your booking and ensure that your holiday arrangements run smoothly, we need to collect personal information from you including names, dates of birth, address, telephone numbers, email and credit/debit card details. We will need to pass on relevant information to third party suppliers, such as airlines and accommodation providers. As a Guernsey company, we have registered with the Guernsey Data Protection Officer (notification no. 58151) and have measures in place to protect your information and comply with the prevailing data protection laws.
We will send all holiday documentation to you by email no later than 21 days (3 weeks) before the start of your holiday. It will be your responsibility to print out any tickets and/or vouchers that it might be necessary to take with you on holiday.
We are confident that you will have no cause for complaint about your holiday. In the event that you do feel that complaint is justified, you must immediately raise the issue directly with the third party supplier concerned. If they cannot rectify the situation, you must immediately raise the issue with our resort representative(s). If they cannot rectify the situation, you must immediately raise the issue by calling our office on +44 1481 259769. No retrospective complaint will be considered if it was not raised in all of these ways during the holiday affording us the opportunity to rectify the situation.
In the unlikely event that a complaint was raised but not rectified during the holiday, any complaint must be made in writing to us within 14 days of the end of the holiday. In the very unlikely event that this is not resolved amicably, both you and us agree that the Guernsey courts shall have exclusive jurisdiction to deal with any disputes between you and us or our third party suppliers.